About BoldDesk
BoldDesk is cloud-based, modern help desk software designed to facilitate a wide range of customer support activities. You can organize support requests, collaborate with customers and teammates, automate repetitive...
BoldDesk is cloud-based, modern help desk software designed to facilitate a wide range of customer support activities. You can organize support requests, collaborate with customers and teammates, automate repetitive tasks, and improve the overall customer experience.
The BoldDesk mobile app is a versatile and effective ticketing system that allows you to address tickets with the same ease and features as your web version.
Manage all your support requests, convert emails to tickets, automate ticket assignments, customize support forms, set your own SLA, and publish self-help articles for your products.
Resolve a ticket more efficiently by breaking it down into subtasks and assigning them to different agents.
This intuitive ticketing system features an improved user experience to provide seamless customer service.
We are constantly striving to enhance your experience with the BoldDesk mobile app.
Previous Versions
Here you can find the changelog of BoldDesk since it was posted on our website on 2024-02-10 12:02:03.
The latest version is 1.0.11 and it was updated on 2024-04-23 10:07:32. See below the changes in each version.
BoldDesk version 1.0.11
Updated At: 2024-04-05
Changes: Ticket approvals module -
We've enhanced the Ticket Approvals module previously exclusive to the web version. Agents can easily create approval requests directly within their tickets.
Copy a ticket message for sharing-
We have provided an option that allows users to conveniently copy the ticket message.
Enhance your upload experience with camera capture option-
Users can upload existing system files or take new photos with their camera and upload them directly.
BoldDesk version 1.0.10
Updated At: 2024-03-28
Changes: Bug Fixes - We have resolved some pesky bugs to enhance your app experience and make it smoother and more reliable
BoldDesk version 1.0.9
Updated At: 2024-03-09
Changes: Requester profile & tickets
We have added an option that allows users to view a ticket requester's profile and their tickets directly from the mobile app.
Update the activity status when adding comments
We have added a functionality that allows users to easily update the activity status when adding comments to activities
Bug Fixes - We have resolved some pesky bugs to enhance your app experience and make it smoother and more reliable
BoldDesk version 1.0.8
Updated At: 2024-02-21
Changes: Stay Informed, Stay Connected!
Introducing the Watcher Feature in our mobile app! Enhance collaboration by effortlessly adding or removing watchers to tickets and their activities.
Forward tickets effortlessly
We've introduced the Forward Ticket feature in the mobile app. Effortlessly share information with your team, customers, or third-party vendors.
Bug Fixes - We have resolved some pesky bugs to enhance your app experience and make it smoother and more reliable
BoldDesk version 1.0.7
Updated At: 2024-01-31
Changes: Contact & Contact groups
The Contact & Contact groups module, which was previously exclusive to the web version of the agent portal, has now been integrated into the mobile app, users can now create, edit, search, and filter contacts directly from their mobile devices.
Merge ticket
The merge Ticket feature in our mobile app! With this latest update, users can seamlessly merge one or more tickets into another ticket directly from their mobile devices.
Disclaimer
Official Google Play Link
We do not host BoldDesk on our servers. We did not scan it for viruses, adware, spyware or other type of malware. This app is hosted by Google and passed their terms and conditions to be listed there. We recommend caution when installing it.
The Google Play link for BoldDesk is provided to you by apps112.com without any warranties, representations or guarantees of any kind, so access it at your own risk.
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